The way we see it, customer support needs a team effort. BrandFox works alongside you, making sure your customer support functions like a well-oiled machine. From email and live chat support to the implementation of IVR Path Technology to Fulfillment Logistics, BrandFox delivers capable, efficient customer service solutions that streamline your company’s operations and help your bottom line.
A BrandFox team member well-versed in your product is available to answer questions, help fulfill orders, or swiftly access relevant customer data to help in any way necessary. Effective communication and a collaborative effort means your tickets get resolved quickly and efficiently.
BrandFox customers have access to a robust self-serve customer service platform that helps improve customer service, decrease the cost of customer support, and increase your revenue. BrandFox’s visual IVR Technology delivers a faster, more personal response for your customers. No delays, no lagtime.
Fully integrated into your Customer Relationship Management system (CRM), BrandFox’s visual IVR technology recognizes the customer behind the call, email, social media message or direct link click and accesses relevant account information to facilitate customer support in an efficient, cost-effective manner.
Mistakes happen. Issues with product fulfillment crop up from time to time, and if they aren’t addressed, they can be expensive. Avoid chargebacks and let BrandFox intervene in your fulfillment logistics. We’re here with your bottom line in mind to ensure fulfillment costs decrease while your efficiency increases.
Our goal is to help you drive quality, relevant traffic to your website/landing
page to help generate leads and sales at a rate that’s profitable for you.
